All new patients must have a consultation prior to treatment!
The only exception to this are treatment such as: Injectables (Neurotoxin & Filler), Facials, Dermaplaning, Massage and Lash services.
For Injectables: We do require a good faith exam on all new patients. This will be performed by our supervising provider and will be a 5-10 in person exam prior to your treatment. It may also be done via ZOOM. The reception will schedule this for you, so no need to worry!
Arrival & Etiquette
Please arrive 15 minutes before your scheduled appointment to get comfortable. We ask that your cell phone be silenced during your time at The Spa to provide a relaxing atmosphere for all.
Spa Rights
We reserve the right to refuse treatment to anyone we feel will not benefit from a treatment, or anyone refusing to follow our safety measures. If you are more than 15 minutes late for your appointment, we reserve the right to reschedule your appointment or cut your scheduled service short. This may result in a charge for services rendered or a fee based on our no show/late cancellation policy.
Refund Policy
We do not issue refunds for any products or treatments. Exchanges or credits will be considered on a case-by-case basis and must be approved by the owner. If you are unhappy with your service, we ask that you contact us immediately so we can do our best to make it right. If the treatment has surpassed 30 days, please note there is nothing else we can do as most of our services will need to be addressed during an initial touch up period.
***WE FOLLOW A STRICT CANCELLATION POLICY***
New patients must pay deposit: $50 deposit is required to make a Consultation Appointment and you must cancel within 24 hours of your scheduled appointment.
If treatment is less than $500: $50 deposit is required and you must cancel within 24 Hours of your scheduled appointment.
If treatment is over $500: $250 deposit is required and you must cancel within 48 hours of your scheduled appointment.
If the patient has pre-purchased a package treatment and no shows or cancels outside of the given time frame then they forfeit that treatment.
COVID-19 Policy
If the patient received a positive COVID -19 test result and must cancel within the 24 hours, the fee of your deposit will be applied towards a future booking and must be used within 30 days.
Deposits are non-refundable but if the appointment is cancelled on time OR if the patient comes in but decided not to move forward with their treatment, we will issue a credit to the account to be used towards any future treatment. If the patient is over 15 minutes late, they will be considered a no show and forfeit the deposit.
We ask for your understanding of these policies as each of our providers allots enough time for each appointment so that they can give personalized care to every patient. When patients show up to an appointment without a consultation to ensure they are candidates and have to leave without performing a treatment OR when a patient chooses not to show up to their appointment, that takes time from our providers and other patients who would have been able to be scheduled in that spot.
Payments
We accept the following forms of payment: Cash, Gift Cards, American Express, Mastercard, Visa, and Discover. If paying by Check- We require government issued ID. We also offering Financing options. Payments are due at time of treatment. NO EXCEPTIONS.
Service Charge
Our current pricing reflects cash pricing. Instead of increasing our prices for our treatments/products, we are implementing a 3.5% service charge for credit card transactions. This will automatically be applied upon check out. To avoid this fee, we ask that you pay with cash or debit.
Financing Options
We offer CareCredit, Cherry and PatientFi. Rates are based on credit score and service charge will be applied. Ask us for details.
Packages
To receive package pricing, payment must be made at the time of the first treatment or sale. Package pricing is nonrefundable, nonreturnable, and nontransferable and may not be applied to other treatment areas. Package expiration dates are per the fine print on date of purchase. Unused services by the date of expiration will be forfeited.
Gratuities
Our aestheticians accept gratuities, while our medical staff does not.
Precautions & Medical Conditions
If you are pregnant, nursing, taking medication, have any medical conditions, currently sunburned, have either had COVID-19 or the vaccine within 4 weeks of your schedule appointment or suffering from allergies, please consult with us while booking your appointment! All of these conditions can affect your treatment outcome.
Age Requirements/Children under 12
For the safety of our patients and children, children under the age of 12 are not permitted in The Spa during treatments. Anyone under the age of 18 MUST be accompanied by a parent or legal guardian to receive treatments. Photo ID is required.
